Touchstone are committed to providing high quality services. We acknowledge, however, that as human beings we may on occasion get things wrong or make mistakes. To deal with such matters, as a firm Regulated by RICS, we operate a complaints handling procedure (CHP) in accordance with RICS Policy Standards. We hope you never have to use it, but in keeping with our ethos of being open, honest and transparent, our Complaints Handling Procedure is available for you to download.
“Our primary objective was to create a luxury lifestyle rental product which continues to deliver through its services and management. Touchstone have been instrumental in securing that.”