We're supporting SAFEagent Awareness Week 2017
This week, Touchstone is joining 3,000 professional lettings and management agents across the UK to unite for SAFEagent Awareness Week 15-19 May 2017 – continuing to highlight to consumers the importance of choosing a professional agent who is part of a Client Money Protection (CMP) Scheme run by a regulatory organisation.
SAFEagent has campaigned for the last six years to protect consumers by ensuring all letting agents holding rent money and deposits must protect it in a CMP Scheme. Finally, in March, Government announced that it intends to make Client Money Protection (CMP) mandatory for all letting agents.
As a professional property management agent which already has CMP in place, Touchstone is reminding consumers that while this is great news, mandatory CMP is not yet law, and their finances are at risk if their chosen agent does not have client money protection.
The market is huge, with an estimated £2.7 billion held by agents in client accounts, but unfortunately there are still too many cases of criminal letting agents stealing landlord and tenant cash. This is why it is crucial that consumers check their agent is part of a regulatory organisation, which already provides CMP.
John Midgley, Director at Touchstone and Chair of the SAFEagent Steering Group, says:
“SAFEagents have campaigned hard for consumer protection – and the Government has finally taken on board our calls for all agents to be part of a Client Money Protection Scheme. Unfortunately, this law isn’t in place yet. If an agent were to steal landlord or tenant money without CMP in place there’s little chance of getting their money back.
“Choosing an agent without CMP in place is a massive risk for both landlords and tenants. Who can afford to lose thousands of pounds? People need to choose their agent wisely by asking if they are part of a CMP scheme before entering into a contract with them. It can make all the difference”.
Tenants and landlords / consumers should always look for the SAFEagent logo, an easily identifiable consumer mark denoting agents subscribed to a Client Money Protection (CMP) Scheme.
Go to www.safeagents.co.uk to find a SAFEagent in your area
SAFEagent – Safe Agent Fully Endorsed – is a reliable mark denoting firms that protect landlords and tenants money through Client Money Protection schemes. Set up ‘by the industry, for the industry’ and recognised by the Government, it is supported by Citizens Advice Bureau, The Property Ombudsman, Ombudsman Services:Property, My Deposits, TDS and DPS.
All agents registered with SAFEagent are part of a Client Money Protection Scheme that reimburses consumers in the event of misappropriation of clients’ funds. There are several schemes in the sector operated by NALS, ARLA, NAEA and RICS to which agents voluntarily belong. The scope of these schemes varies and consumers should contact their agent for full details of the scheme of which they are a part.
The SAFEagent Steering Group comprises: Northwood; Belvoir; Foxtons; Touchstone; Winkworth; Hunters, Spicerhaart, Sequence, Leaders and Savills.
We have a been lucky enough to work with Habitat for Humanity as one of our charities. Just under a year ago, Touchstone volunteers returned from Salima, Malawi after building alongside two families in need of stable housing.
At the end of our volunteer trip (also known as a Global Village Build), we parted ways with the community after a week of sweat, laughter, tears, hard work and connection.
The homes we helped to build were handed over to local families, leaving the lasting impact of a home.
Estina Banda and Regina Mtambalika have written letters to our volunteers, sharing about their lives since the hand over.
We have another group going over to Salima in June, excited at the opportunity to again make such a positive contribution. The trip was such a success last year we have a waiting list of colleagues.
We are so proud to receive these letters, and see how our work helped to transform lives.
“The list of all good things from the new house is so long - and it keeps getting longer. I can now open my windows in the morning and let fresh air coming in. I can even mop my house. Our bedding remains dry and clean after it rains in the night, but this wasn’t always the case.
The mosquitos and other insects would breed inside our damp home and my youngest son would suffer the most. We now have insecticide treated nets and we have not been sick with Malaria since. The dust gave us coughs, and we had diahorrea from a pit-latrine that had no ventilation and was in a bad state. However, we have now received the greatest gift. Our community even use our beautiful house as a landmark for directions!” - Estina Banda
“Dear Touchstone, I would like to sincerely thank you for allowing us to experience a different life. Now I spend evenings sitting on the veranda with my children, planning our future like any other person in the community, with no worries at all. My future and that of the children is bright and secure.
We now have mosquito nets which have reduced my children’s chance of catching the deadly disease - malaria. Smelly latrines that attracted flies are now a thing of the past as ours is ventilated. We have had less diarrhoea cases too. Air flows throughout the house. Cement floor, plastered walls and windows are things my children now see as standard.
My oldest no longer has to buy grass for roofing because our house has iron sheets. We can actually use the money to buy other needs for our family. For this, I thank you.” - Regina Mtambalika
We continue to assist families to move out of crowded, unsanitary and unstable conditions in Salima through our funding of a three year OVC (Orphans and Vulnerable Children) project.
Find out more about Habitat for Humanity’s work here
David Beanland has joined the Touchstone team as Business Director, with operational responsibility for both our Leeds and Milton Keynes offices.
With over 20 years’ working in the private rented sector, David joins Touchstone from Allsop, bringing with him extensive experience. Previously, David worked at the Halifax and N&P Building Societies and is experienced in all aspects of property management from repossession through to institutional investment. He has worked with a number of high profile clients including RBS, Aldington Capital and PWC. David holds IOSH (Institution of Occupational Safety and Health) and NEBOSH (National Examination Board in Occupational Safety and Health) qualifications.
David’s appointment is the next step in our bold plans for growth. He starts his role at Touchstone with newly appointed Managing Director, Helen Kings, joining the established senior leadership team.
Commenting on his appointment, David Beanland said:
“Having worked in the sector for many years, I understand what works, and what both clients and customers not only need, but also expect. Touchstone is the ‘go-to’ name in the property management industry and I’m delighted to be part of the business as it continues to grow.”
Helen Kings, Managing Director, Touchstone, added:
“We’re operating in a fast paced, and rapidly changing market, which is why it’s so important to have real experts who know the sector inside out. David has an in-depth understanding of the private rented sector, coupled with solid experience. I know he’ll bring excellence to his role, and our customers, clients and staff will really benefit from having him as part of the Touchstone team.”
Our Managing Director, Helen Kings on the Government's Housing White Paper and what it means for the private rented sector:
“With 4.3 million people relying on the private rented sector (PRS), it increasingly caters for all, not just generation rent.
“The PRS is finally coming of age. The Housing White Paper is serious recognition from Government that the sector is a vital part of providing homes - not just a stepping-stone on the way to owner occupation.
“Clearly, Government sees institutional and corporate investment as leading the change in the private rented sector. Supporting build to rent will create a healthy market, professionally managed, and offering the best tenant experience.
“Finally we’re seeing a maturing, professional private rented sector, but we mustn’t ignore or forget existing rental properties, and the role good private landlords already play in the market.
“While it may be headline grabbing, offering longer tenancies isn’t something new. When managed effectively, they benefit our customers, and offer investors improved rates of return. However, longer tenancies don’t suit all customers, and it is important to have the flexibility to offer varying tenancy lengths that cater for the whole market.
“We recognise that affordable rents are vital in providing homes for those who may otherwise be excluded from the housing market. They provide options for those caught between market lets and social housing, and can help the viability of new schemes under consideration, which all goes toward providing more housing.
“Ultimately the measures in the White Paper are sensible. Touchstone is already providing management services that offer longer tenancies for many of its clients. Where appropriate we’ve always promoted these tenancies for the benefit of both our customers and investors.
“As professional property managers in the sector, we have a responsibility to make the sector work and we are keen to do so. Our experience means we really understand the sector, and while Government support is very welcome, what we’ll continue to focus on is ensuring that our customers have easy access to the sector, with a safe, professional experience of renting.”
News from the Families that Touchstone built houses for in Malawi
My life has been so miserable for so long time because of the house I was living in. The house was a so bad that mosquitoes and other insects could breed inside the house during rainy season. My children and I have suffered a lot with malaria especially the youngest. As that was not enough, fever and coughs were a song of the day due to dust that could enter freely in the house during the dry season. I can now open my windows in the morning and let fresh air coming in, I can now mop my house for good hygiene, our bedding are dry and clean now. The list of all good things from the new house is so long. I can only say to God be the glory. Many thanks to Touchstone and Habitat for the greatest gift ever, may God bless you.
Yasintha now can sit on the veranda of her new home and eat her meal with her children peacefully. Yasintha thanks Habitat Malawi for this rare opportunity. “I am now able to have plans in life like any other person in the community with no worries at all because I have a good house with a beautiful paint that attracts a lot of people, my future and that of the children is bright and secure” Said Yasintha. The children are now living a healthy life as malaria cases have been reduced since habitat Malawi gave them mosquito nets. Furthermore, diarrhoea cases have also been reduced since a ventilated improved pit-latrine was also constructed for the family. Thus, no more use of poor and smelly latrines that attracted flies which are the carriers of germs. The air borne diseases have been greatly reduced because the house has air vents, cement floor, plastered wall and windows that make it possible to have clean air. The children have a conducive place for study and Yasintha is no longer buying grass for roofing because her house has iron sheets hence the money is used to buy other basic needs for the family. “I would like to sincerely thank Habitat and all donors that made it possible for helping me and my family to have a new life. I have never seen this kind of love and I would like to wish them all the best in their lives and I would like to request them that they should also do the same to other needy people like me”, said Yasintha smiles.
John Midgley, Director:
“Government has created a crowd pleaser which will cause uncertainty and confusion in the lettings industry, most of whom charge reasonable fees and recognise that the cost of entry into a rented property needs to be
fair and transparent.
“The Chancellor seems to have jumped on the bandwagon which presumes that tenant fees are income which simply improves an agent’s profits. This is simply untrue. Agents are required to carry out an increasing amount of administration in respect of tenancies, such as compliance with deposit protection schemes and carrying out Right to Rent checks - both legislative requirements incurring additional costs for agents.
“Costs being charged to applicants is not unique to the lettings industry, but if the ban goes ahead, agents will need to charge these costs to the landlord. Whether that will lead to a rise in rents, only time will tell.
“More importantly, it is likely to make would be landlords, whether private individuals, or corporate investors, think again about entering the market, at a time when they are sorely needed as part of the solution to the country’s housing crisis.”
New Managing Director will focus on company growth and expansion in the private rented sector
Helen Kings has been appointed Managing Director of Touchstone.
Helen’s career began with the prestigious graduate management scheme at Aldi, and subsequently included operational roles at major retailers Somerfield and the Co-Operative. In 2009 she moved to Compass Group, a market leader in contract catering and FM support services, where most recently she worked as Sales Director - Strategic Partnerships. She will use her extensive commercial background to support Touchstone’s bold plans for growth.
Helen takes over from John Midgley, who will remain with the business, providing valuable operational support.
Touchstone, founded in 1988, manages property for institutional and corporate investors, from build to rent; retailers with residential upper parts; student accommodation and buy-to-let mortgage lenders across the UK. Touchstone is part of the Places for People Group, one of the largest regeneration, development and property management businesses in the UK.
Commenting on her appointment, Helen Kings said:
“The importance of the private rented sector cannot be understated, which is what makes this role so exciting. By 2025 almost a quarter of households will be living in private rented accommodation. Tenants now rightly expect a quality product and a professional, customer focused experience, and our clients look to Touchstone to provide this. This is an exciting time to be involved in the industry and I look forward to helping to make a difference.”
David Cowans, Group Chief Executive, Places for People, added:
“The private rented sector is changing rapidly, but we continue to innovate and shape our service to meet the expectations of our clients and the needs of our customers. That’s why Helen’s appointment is so important. Her extensive retail, service provision and sales experience will give us a real advantage, and provide a unique offering to our clients and customers.”
We're pleased to announce some new roles within the business.
Catherine Eastwood has been appointed Business Director - South. Catherine’s expertise in the private rented sector means she is perfectly placed to help us grow our business in the South. She will focus on our London and Bath offices, delivering consistent operational excellence, while retaining her responsibility for Touchstone’s relationship with Wellcome Trust and Dolphin Living.
Tristram King is now Director - Health and Safety and Compliance. Tristram is responsible for health and safety, compliance, surveying, inspections and maintenance across the business.
James Perrett has become Business Director - Lender Services, Sales and Back Office. James will be responsible for the wide range of services provided by Touchstone to mortgage lenders and the range of back office services provided to others in the property industry.
Nicole Pedrosa is now Associate Director - Lender Services, and will be accepting LPA Receivership appointments from mortgage lenders.
Stacey Phillips becomes Associate Director Client Accounting & Reporting. Stacey, who has worked with us for the last ten years will now also be responsible for working with our Director team to ensure that financial and reporting processes and procedures deliver what our clients need.
You can find out more about our people here
One of Touchstone’s chosen charities this year is Mentoring Plus.
Working across Bath & North-East Somerset, the charity supports our young and most vulnerable by connecting people within the local community.
Mentoring Plus train and support adult volunteers to mentor seven to 21 year olds needing extra support with family, education, emotional needs and employability. These volunteer mentors are given knowledge, techniques and support to help a young person.
The work the charity does can often be a real lifeline to the children they work and engage with. They link each mentee with a volunteer mentor from their own community who they think they’ll get along with, and they support that relationship all the way. They provide expert supervision to mentors, just like professional counsellors receive.
Mentoring Plus also employ professional case workers to listen to young people and understand what they want and need.
Last week Mentoring Plus ran a pop up shop in Bath town centre. Some of Touchstone’s Bath office popped down to see the team and the mentees hard at work, raising awareness and funds. We also dropped off an impressive £2,500 donation while we were there!
You can find out more about Mentoring Plus here
Following a nomination, Touchstone have been shortlisted for an award in Property Week's inaugural Management All Stars.
The awards recognise genuine talent across a broad spectrum of commercial and residential property managers and their partners. Touchstone is in the running for Residential AST Property Managing Agent of the Year this follows our Finalist position in the Property Awards earlier in the year.
In early 2016 Touchstone signed up to a three year partnership with Habitat for Humanity. Habitat is an international charity which stands together with the poorest and most vulnerable and with them build, toward a world where everyone has a decent place to call home and the opportunity for a life built on hope and potential, self-reliance and dignity.
We chose Habitat because we shared their visions and ethos and because the partnership gives our people the opportunity to engage directly in charitable work.
Touchstone’s commitment is to fund the building of 24 houses and latrines for vulnerable children and orphans in Malawi over the next 3 years. As part of this, a team of around 12 people from Touchstone will each year travel to Malawi, with travel costs mainly funded by personally, to build two houses and gain valuable experience around housing building and what life is like in a very different part of the world.
The first visit has just ended and the team has returned from what all agreed was a life changing experience. We were working in Chimimbo in Salima district. We completed two house during our visit, one for Estina and the 4 children she cares for and 1 for Regina who is disabled and looks after 3 children. The families for whom we built houses were chosen in conjunction with the local community and the village chiefs.
The houses were built from fired bricks laid in matope, which is a mud mortar which is pointed with sand and cement on the outside to protect it from damp in the rainy season. The floor is concrete with a damp proof membrane and doors and windows are designed to keep mosquitoes out as malaria is a huge problem in Malawi. When completed the houses are owned by the children give them long term security and a safe base from which to pursue an education and opportunity.
In addition to learning brick laying skills we learned a massive amount about ourselves and each other. And what amazed all of us was that the families and villagers we were working with and who have almost nothing shared what they had with us, they danced and sang for us, the children played with us. They shared their smiles and happiness with us and will be our friends for life
We gave a lot but we got a huge amount from our trip. One of the team summed it up for us all:
There were many highlights to the trip. However, what I took away most of all was what I think is most important in life. What I saw was not only the obvious poverty, but how happy, friendly, respectful and loving people can be even though they have very little. A simple wave or smile, to say hello, a visit to a school and a football brought so much joy to the people of our host country. This made me appreciate that a simple visit or call from a loved one can be worth a lot more than an expensive gift.
The Touchstone team were given the utmost love and respect from strangers who were not to benefit from our visit to Malawi. These selfless acts from the Malawian people will not be forgotten in a hurry.
It’s impossible for me to list every highlight of the trip, as there are genuinely too many to mention (besides the bugs that took a shining to my room); however, visiting the local school is definitely up there. Seeing 200 children in one class, who had nothing in the world but each other, and actually being happy to be there, will be a memory I’ll never forget. All huddled together on the floor of a small classroom, with no desks and quiet smiles on their faces, brought home the stark contrast of the education we receive back home, and what is needed to help improve theirs. The joy from the children that day, with us being there, was incredible.
Another highlight was arriving to the village on the morning of our final day, to find the roof being assembled to complete the structure of the house for Regina, the lady we were building for. We were slightly worried we would not see our build complete, however, seeing this lovely new home next to Regina’s old house, was emotional to say the least. Saying goodbye to Regina, with the biggest smile on her face, is also an image I will never forget. Definitely a realisation for me, of what we had truly achieved.
We are still raising money. The more we raise the more we can do. And we would love to build more than 24 houses. If you would like to donate or support us in any way please contact:
Rachel Simms; 07824 696 672 or Rachel.email@example.com
A poem we received from our friends in Malawi:
You were born with the Ability to Change Someone’s Life and you didn’t waste it
YOU CHANGED A LIFE
‘Eat, Sleep, Build’ that is one motto that links well with Habitat for Humanity,
But how can you jovially eat in a house that is leaking at a great gravity?
How can you sleep in a house with no proper windows?
How at all can you comfortably live in a house with weak or destroyed doors?
And so this leaves one super important facet of this three word motto,
Build, yes! That’s right build,
For if you build you bring about a shelter which august well with one of Abraham Maslow’s physiological need,
This word build is exactly what brought together Habitat for Humanity Malawi, Habitat for Humanity Great Britain and Touchstone to come to Salima,
It saw the need of Esinta Banda, Regina Mtambalika and their families,
And so has met the need in a way that leaves beautiful indelible memories for years,
Now if someone wants to give directions to Nakondwa, one would say ‘...then you will find these two beautiful houses’
Truly in some sort of new local mesmerizing Global Positioning System beyond the beauty of a garden of roses,
I pass by the two houses that you constructed I am met by the priceless smiles of Precious and Petra so young and free,
And it’s all because of the initiative of Touchstone, Habitat Great Britain and Habitat Malawi,
And I know, I really know that this mark made in the hearts of the two families will last a lifetime,
Protecting the families from many dangers and increasing their joyful laugh time
So Sam, Mahroof, Stacey, Manuela, John, Rae, Fenna, Brad, Dane, Lins, Symon and Mela, I want to tell you how grateful I am,
Thank you for building not only houses, but also memories, smiles and hope for a future that’s much brighter,
May this be imprinted in your hearts everywhere you go ‘I changed a life’ for you made the beneficiaries’ problems much lighter,
Never at one point just reminisce that you only built houses in that community,
Always find satisfaction in that you brought everlasting smiles and changed lives by your humanity.
You should also find solace in the fact that you offered to the less privileged a long lasting housing immunity,
Make sure that you keep in memory the Chichewa phrases that you learnt like Dzina lako ndani? (What’s your name?) Zikomo Kwambiri (Thank you very much), chonde (Please), Tionana Mawa (See you, tomorrow), Matope (Mortar) and Njerwa (Brick/s)
INDEED YOU CHANGED MANY A LIFE!
Never doubt that a small group of thoughtful committed citizens can change the world. Indeed, it is the only thing that ever has - Margaret Mead
Touchstone supports a wide range of charities and last year donated over £100,000 to charity. The charities supported are broadly those dealing with housing, young people and the environment.
Whilst continuing to maintain our level of financial contributions to charities we want to engage the business and our people more directly in helping others Touchstone has, therefore, partnered with Habitat for Humanity to support their orphan and vulnerable children programme in Malawi.
Mainly due the HIV and AIDS pandemic, Malawi has over 1 million orphans, representing around 17% of children. The goal of the programme is to improve the living conditions of orphans and reduce their vulnerability through the construction of decent, durable houses and the provision of complimentary interventions such as malaria prevention training, HIV prevention training and property rights training.
The partnership is a three year project which will involve Touchstone staff traveling to Malawi to build 6 houses each year for orphans. 11 staff will be leaving for Malawi this year on 4 June and will build 2 houses in the Salima District on the shores of Lake Malawi, about 2 hours’ drive from Lilongwe. They will experience first-hand the need these vulnerable children have for decent homes and will interact with the homeowners and the local community. Staff are contributing personally to the costs of the trip.
We recognise that unsanitary, temporary housing conditions such as mud floors, thatched roofs, poor ventilation and no windows characterises much of the housing in Malawi. Poor housing facilitates the spread of disease, particularly among children. When parents die the basic security and health afforded by a hole are lost leaving children vulnerable and with little hope. Touchstone staff have decided to roll their sleeves up and do something about this. We will let you know how successful we are.
Chief Executive, Tim Saunders, visited the National Memorial Arboretum on 7 April to represent Touchstone at the unveiling of the Donor Family Network’s new Gift of Life memorial.
The Donor Family Network exists to support greater awareness of the benefits of organ donation and provide the highest quality support for every donor family. Touchstone’s involvement with the Network dates back to 2010, when we sponsored the British Transplant Games in Bath.
The Gift of Life memorial was unveiled by HRH Duke of Gloucester. It features a butterfly to symbolise new life, with the forget-me-not showing donors will not be forgotten.
The Donor Family Network is aiming to raise awareness of the thousands of transplants needed. There are currently nearly 6,500 people waiting for a transplant in the UK and on average three people die every day because of the shortage of donor organs.
David Nix, the chairman of the Donor Family Network, said: “It has been one of the charity’s dreams to have a national memorial for everyone whose lives have been touched by organ and tissue donation and transplantation. We hope that this is a place where donor families can proudly remember the amazing gift their loved one made as well as a place that people whose lives have been saved by donors can pay tribute to the stranger who helped them.”
The title of this year’s conference was “Housing the World”. It points to a much stronger focus on the residential market than used to be the case. Housing is now a top priority for many nations, not just the UK and the conference is now much more relevant to us than it was.
Chief Executive, Tim Saunders and Client Relations & Business Development Director, Jon Clark travelled to Cannes in March to represent Touchstone at the annual MIPIM conference. Over the past 27 years, MIPIM has become the leading worldwide property event gathering real estate professionals from all sectors. It aims to provide an international platform for industry leaders to connect, and do real face-to-face business.
Touchstone last attended the event in 2007, but with the banking crisis and global slowdown following hot on its heels the number of participants declined markedly and it’s taken a while for us to decide to re-engage. In part our decision to attend was due to the title of this year’s conference - “Housing the World”. It might sound like an ambitious target, but it does point to a much stronger focus on the residential market than used to be the case. Housing is now a top priority for many nations, not just the UK and the conference is now much more relevant to us than it was.
“We had a very successful week, making new contacts, explaining more about some of the innovative projects Touchstone are involved in and re-connecting with clients, advisers and competitors. We will definitely be back in 2017”. Jon Clark
No iPads, no iPhone or in fact no i-anything. Mobile and internet technology was in its infancy, only 7% of households lived in the private rented sector and property management was very, very traditional.
How things have changed!
Now nearly 20% of households live in the private rented sector and technology, data and information surround us all – this gives Touchstone the opportunity to make more informed decisions, serve customers better and move faster.
Fast-forward from 1991 and today Touchstone are in position to be at the cutting edge of a fast-moving private rented sector. Building on our reputation for delivering world-class basics, we’re now involved in a number of innovative projects and also continue to play a key role in sponsoring growing professionalism and integrity in the sector.
Touchstone’s future will be built on combining over 25 years of world class property management experience with investment in new technologies, a renewed focus on the customer and the latest in market intelligence and tenant insight.
We call it intelligent property management.
Welcome to our new brand – looking to the future, with a nod to the past. It has been created to highlight the value we bring to our clients and customers - making financial sense of property management.Touchstone brings together the landlord view with the tenant view then combines it with our market knowledge and experience - a total view that we call intelligent property management.